General Terms & Questions


1.   How long does a quote take?

We will estimate an order as soon as possible.

Normally it takes us 3~10 days for a quote.

The exact time depends on the complexity the order, especially the accessories. And detailed specifications from our client will help us to provide an earlier feedback.

If any urgent quotation is required, just let us know. We will expedite the process to quote within 48 hours.

 

2.   How long does a quote take?

Yes. We serve small business, but due to our cost per batch, we appreciate a start from at least 1,000 sets.

 

3.   How long does it take for production?

Sample Production: We provide free white mock up and can send through client’s courier account. In general, white mock up takes 3~7 days for production but printed sample takes 7~14 days.

Mass Production: 30~60 days case by case.

 

4.   Artwork Transfer:

We will create a FTP account with your personal ID & password to login for file transfer.

We are also flexible to receive the file through YouSendIt, DrpoBox or other safe file share software.

 

5.   Delivery & Delivery Insurance:

We can tailor different delivery terms and conditions according to client requirement including without limitation EXW,FOB,CIF,DDU & DDP.

In rare case where products are damaged during delivery, we guarantee 100% money back because all the products delivered by us will be paid for insurance.

 

6.   Quality Issuance

We keep close cooperation with game designers of our clients. We listen attentively to our clients quality requirements, communicate with them and keep them posted of progress during the whole production process. We control product quality strictly and aim to provide 100% defect-free products.

We check quality in each producing steps and conduct final checking before products are delivered to our clients.

We make our best effort and develop our quality control system to avoid human error. According to production track record and feedback from our clients, our defective rate is lower than 0.5% which means an over 99.5% qualified production. For our clients’ sake, we usually deliver 101% goods or minimum 10 more sets as back up to clients.

 

7.   Safety Issuance for Consumers:

If our client wants to test their products before shipping, we can contact our cooperated testing company such as TUV or SGS to go through the test process. The test fee is around $1000~$4000 case bby case.

We guarantee a 100% safety pass of all our products. If fail to pass the test, we guarantee to repay fully purchase price to our clients listed in the invoice.

 

8.   Confidentiality Policy:

We hereby guarantee all our clients that we will not disclose to others or use whether directly or indirectly, any confidential information for our own benefit or for any purpose except for performance of our services.

Copyright © 2013 BoDa Board Game. All Rights Reserved.